Daryle Maciocha
User-focused & brand-guided
UX & Design Strategist
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Zelle® • Capital One
Role: Lead Designer bringing the Zelle® experience at Capital One into EWS compliance
Results: Restored Capital One's EWS compliance and rebuilt user trust through new product features, directly supporting Zelle's network growth to $307b in annual transactions
Shift VDP Redesign
Role: Lead Designer & researcher on a complete redesign of the vehicle description page (VDP)
Results: Led experience redesign of the highest-traffic conversion moment, reorganizing information hierarchy, surfacing pricing transparency, and driving NPS consistently above 70
Outdoorsy RV Handoff
Role: Lead Designer on a mobile-first rethinking of the mission-critical RV Handoff / key exchange process
Results: Identified a critical platform experience gap and designed a mobile-first solution, reinventing a time-intensive, antiquated exchange process